Booking & Cancellation Policy

This document sets out the booking and cancellation policy for Humble Naturopathics. If you have any

questions or require further clarification, please do not hesitate to email hello@humblenaturopathics.com.au.

Bookings

Bookings can be completed online via https://app.simpleclinic.net/public/diary/index/oON, or by emailing

hello@humblenaturopathics.com.au.

Payment

Humble Naturopathics is a cashless clinic; electronic funds transfer is preferred. Cheques/money orders are

not accepted.

All online/in clinic payments are processed via Square. There are no payment surcharges applicable to clients.

Square works with any Australian-issued and most international chip cards or magstripe cards with a Visa,

Mastercard or American Express logo, as well as bank-issued eftpos chip cards. Square also supports mobile

wallets such as Apple Pay, Google Pay and Samsung Pay.

Humble Naturopathics does not offer credit terms and payment is to be made in full prior to/or immediately

following your consultation.

Supplements and/or prescriptions will only be provided once all consultation fees are paid in full.

Pricing

All prices are in Australian dollars and include GST if applicable.

For concession pricing, please email hello@humblenaturopathics.com.au.

A valid seniors/student card will need to be sighted for concession discount to apply to consultation fees.

Booking Confirmation

An automated confirmation email will be sent within an hour of making your appointment. This is only valid if

any required pre-payment is made online. If pre-payment is not made within 20 minutes, the appointment will be deleted and your practitioner will follow

up with you. A reminder email is sent the day before your scheduled appointment.

Re-scheduling an appointment

To minimise disruption to the clinic, please endeavour to make any appointment changes as early as possible.

We ask that you provide a minimum of 48 hours notice if re-scheduling is necessary.

Once established as a client, you will be invited to access the Simple Clinic Patient Portal. You are able to

make changes to your existing appointment via the portal, or by emailing hello@humblenaturopathics.com.au.

If you become unwell or simply require the convenience of an online appointment due to circumstances on the

day, your face-to-face appointment can easily be converted to a zoom consult. You can email

hello@humblenaturopathics.com.au to facilitate this.

Cancellations

Client Initiated

Failure to attend (no-shows), or cancellations made less than 24 hours prior to your appointment will attract a

$40 cancellation fee.

Practitioner initiated

In the unlikely event that your practitioner is unwell/unable to consult on the day of your appointment, you will

be notified as soon as possible and offered a priority reschedule. If this does not suit, you will be offered a full

refund of any booking deposit made.

Late Arrivals

To minimise the impact to other clients, we cannot extend scheduled service times for late arrivals.

The full relevant service fee is still applicable to late arrivals.

We do understand that on occasion, events out of our control can affect our timely arrival. Please do not let a

5-10 minute delay deter you from coming at all (we get it - sometimes you can’t get a park/took a wrong

turn/train is delayed etc). Whilst it will shorten your consultation time, 5-10 minutes will not adversely impact

your treatment. Your appointment can also be changed to an online consultation via Zoom if this is more convenient.

Updated: 01/12/2021